Orders

I’m trying to place an order

• How do I place an order?
• I am having trouble placing an order - help!
• Are the items in my cart held for a certain period of time?
• Why don't you have cart holding?

I've placed my order

• Will I receive an order confirmation?
• What does the ‘on hold’ order status mean?
• What does the 'processing' order status mean?
• How long is the order processing time?
• I didn’t receive a confirmation email, did my order go through?

Can I make changes to my order?

• How do I make changes to my order?
• Can I request a size change?
• Can I switch a product in my order to a different style?
• Can I add in an extra item after my order has been placed?
• Can I cancel part of my order?
• How do I cancel an entire order?

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Where is my order?

• Why is my order still processing?
• How can I track my order?
• Why hasn't my tracking updated?

Issue with an item

• I received a faulty item, what should I do?
• I'm missing an item from my order?
• I received an incorrect item to what I ordered, what do I do?

Payment

• Can I pay in a different currency?
• What payment types do you accept?
• Can I store my credit card info for faster payment?
• Is your website secure?
• I am having trouble completing checkout with my credit/debit card
• Can I view the prices in my local currency?

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Promotions and sales

• Do you ever offer any promotions or sales?
• I signed up for the 10% new customer discount, but I didn't receive an email with the code – help!
• How long do I have to use the 10% new customer discount code I received?
• What’s the difference between a sale, a promo and a special price?
• Can sales and 'seconds' items be returned?
• Can promotional items be returned?

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AfterPay

• What is Afterpay?
• Do you have plans to offer Afterpay for international customers?
• Can I return items purchased with Afterpay?
• Do I pay more if I use Afterpay?
• Is there a minimum or maximum Afterpay order value?
• I want to pay my Afterpay order off sooner, can I do this?

Gift Vouchers

• Can I purchase a gift voucher at the same time as other items?
• Do you sell gift cards?
• Can the expiry date be extended on my gift voucher?
• How do I use a gift card?
• How many gift vouchers can I use for my order?
• How much will my Customs fees be if I use a gift voucher?

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Packaging

• What kind of packaging do you use?
• How should I dispose of the packaging?
• How does the compostable packaging affect my clothes?

Rewards

• Do you have a rewards program?
• How do I collect reward program points?
• How do I find out my current piece count?
• Will I be notified when I reach a new milestone?
• I checked out as a guest, do these pieces still count towards my milestone rewards?