I’m trying to place an order
I've placed my order
Can I make changes to my order?
- How do I make changes to my order?
- Can I request a size change?
- Can I switch a product in my order to a different style?
- Can I add in an extra item after my order has been placed?
- Can I cancel part of my order?
- How do I cancel an entire order?
Where is my order?
Issue with an item
Payment
- What payment types do you accept?
- Can I store my credit card info for faster payment?
- Is your website secure?
- I am having trouble completing checkout with my credit/debit card
- Can I view the prices in my local currency?
- Can I pay in a different currency?
Afterpay (Aus only)
Promotions and sales
- Do you ever offer any promotions or sales?
- I signed up for the 10% new customer discount, but I didn't receive an email with the code – help!
- How long do I have to use the 10% new customer discount code I received?
- What’s the difference between a sale and a promo?
- Can sales items be returned?
- Can promotional items be returned?
Gift Vouchers
- Do you sell gift vouchers?
- Can the expiry date be extended on my gift voucher?
- How do I use a gift voucher?
- How many gift vouchers can I use for my order?
- How much will my Customs fees be if I use a gift voucher?
- Help – my gift voucher isn't applying!