I’m trying to place an order
I've placed my order
Can I make changes to my order?
- How do I make changes to my order?
- Can I request a size change?
- Can I add in an extra item after my order has been placed?
- Can I cancel part of my order?
- How do I cancel an entire order?
- Can I combine multiple orders so they ship in the same parcel?
Where is my order?
Issue with an item
Payment
- Can I pay in a different currency?
- What payment types do you accept?
- Can I store my credit card info for faster payment?
- Is your website secure?
- I am having trouble completing checkout with my credit/debit card
- Do you offer layby?
Promotions and sales
- Do you ever offer any promotions or sales?
- I signed up for the Newsletter, but I didn't receive an email with the 10% discount code – help!
- How long do I have to use the 10% discount code I received after signing up to the Newsletter?
- What’s the difference between a sale, a promotion?
- Can sales and 'seconds' items be returned?
- Can promotional items be returned?
AfterPay
Gift Cards
- Can I purchase a gift card at the same time as other items?
- Do you sell gift cards?
- Can the expiry date be extended on my gift card?
- How do I use a gift card?
- How much will my Customs fees be if I use a gift card?
- Help – my gift card isn't applying!