General returns questions
- Do you offer exchanges?
- How do I make a return?
- How long do I have to return something?
- Where can I find the return form?
- Are there any products that aren't eligible for return?
- How much does it cost to return an item?
How do I ship back my return?
I've sent an item back
- How long until my return is processed?
- I used OmniReturns to return my item, how long until my return is processed? (US ONLY)
- Have you received my return?
- Help! The tracking for my return parcel says it has been delivered to a suburb called ‘Virginia’ not to the PO Box address.
- Oops – I forgot to add a note into my return parcel, what should I do?