Oh no, we’re so sorry to hear that! We totally get how disappointing it is to not find your shiny new gear inside your parcel. Please email our team at email@example.com with your order number and let us know what is missing so we can get it sorted!
It would also be helpful to know if the parcel was fully sealed when it arrived to you, or if it looks like it has been opened or ripped, so we can pass that feedback on as well (any photos of the parcel’s condition would be much appreciated!).