Can promotional items be returned? 24 August 2022 00:47 Updated Promotional items are usually able to be returned as long as everything else meets the criteria in our returns policy. *Note: some exclusions may apply – be sure to check the T&Cs of each promotion. Related articles What’s the difference between a sale, a promo and a special price? Where are you based? Do you have any discount codes? How long do I have to use the 10% new customer discount code I received?