Hey, we’re really sorry if you weren’t aware of the possible customs charges. These customs fees aren't actually coming from us at BlackMilk Clothing – they're set by your local government and are separate from the cost of shipping.
As we are an Australian company sending goods overseas, international customers may unfortunately be charged additional customs taxes and duties on their orders. We do recommend checking in with your local customs agency to find out what possible fees may be charged before placing your order.
Unfortunately if you do not pay the custom fees owing on your parcel it may be Returned To Sender (RTS) and we may be charged an RTS fee. Depending on the shipping method, we may deduct these fees from any reimbursement we're able to provide.
This can often cost more than the original order value. We do not recommend refusing any International Express parcels, as it is often very costly for the customer.
We understand that it is a sticky situation, but unfortunately customs charges are out of our control. We do our best to make everyone aware before nomming.