OmniReturns is a simple and trackable return service available to our US customers that lets you send any return parcels directly to the OmniReturns warehouse in the US.
It's super simple to use – just complete a Returns Form as usual and head to our OmniReturns Portal. It costs a flat fee of $9.50USD for your return parcel and you can post off your return parcel with a print-at-home label – easy! While you are welcome to include eligible returns from multiple orders within your parcel, please note that OmniReturns only allows a maximum of 10 items per parcel. We also ask that you please include a note with a breakdown of what item/s are from which order number to make them easy to identify :)
Once your parcel is received and processed by the OmniReturns team in the US, they will let us know and we will be able to process your return for you - usually within 2-5 business days. OmniReturns makes the return process faster because we don’t have to wait for your gear to make it all the way back to us in Australia!