OmniReturns is a convenient and trackable return service for our US customers, allowing you to send return parcels directly to our OmniReturns warehouse in the US. This means you won't have to wait for your returns to arrive all the way back to us in Australia!
Using the service is easy:
- Fill out the usual Returns Form on our site and visit our OmniReturns Portal.
- Pay a flat fee of $9.50 USD for your return parcel.
- Print your shipping label at home and send off your parcel.
You can include items from multiple orders in one parcel, but please limit it to a maximum of 10 items. Include a note detailing which items correspond to which order numbers to help us easily identify them.
Once the OmniReturns team in the US receives and processes your parcel (usually within a week of it arriving to them), they will notify us, and from there, we aim to process your return within 2-5 business days. We will notify you via email just as soon as we've been able to process your return!