If you see the status ‘on hold’ next to an order in your BlackMilk account, it means that we’ve got your order, but it’s been flagged in our system for our team to check. Don’t stress: in most cases your order will move on to the ‘processing’ status in no time at all! If there is something we need to check with you (e.g. your shipping address) we’ll be in touch via email shortly!