ParcelPoint is a convenient and trackable return service available to our Aussie customers. It's as simple as creating a return shipping label online and dropping off your parcel to one of the 1,500+ locations across Australia (which are open much longer hours than your local post office!). From there, our usual return process applies and we'll email you just as soon as we've processed your return - usually within 2-5 business days! To use this service, just complete a returns form as usual and click on the ParcelPoint link in your confirmation email.
Note that ParcelPoint is an external service, and the address shown on a ParcelPoint return label is different to the direct BlackMilk return address. It’s all good – ParcelPoint returns are delivered to their own warehouse and then forwarded on to us! Because of this, it can also take a little longer for your return to reach us here at BMHQ.