Refundid is a third party company that gives you instant access to your refund after you lodge your returns form. Yep, you’ll have your money back in your nominated bank account straight away – no need to wait for your return to reach us first.
Please note: This service is currently available for our Australia-based customers only, and to be eligible to utilise the Refundid service, your return must be lodged with Refundid within 30 days from date of delivery. If you wish to return any eligible items outside of the 30-day period, our regular 60-day return policy will apply. Refundid is not eligible for orders purchased with store credit or gift cards.
How can I use Refundid?
All you have to do is head to our Returns page as usual and select Refundid as your refund option. You’ll be redirected to the Refundid website where you will be asked to enter your order number and email address. From there, you will submit your return, download the prepaid return-shipping label from the Refundid website (this will also be emailed to you) and your refund will immediately hit your account. Easy!
Please ensure your return is in the post within 7 days to avoid your refund being reversed.
You can read all about Refundid’s terms and conditions here.
Can I use Refundid if I made a purchase with AfterPay or PayPal Pay in 4?
You sure can! Refundid will still provide a refund to your nominated account even if you have used a buy now pay later service.
Please note: If you haven’t paid for your items in full, you will be required to finish the payment instalments in order to avoid any dishonour fees charged by AfterPay or Buy Now Pay Later service (e.g Paypal).
When can I expect my Refundid refund?
Immediately! After you complete your return, you’ll receive a returns label in your email and a refund in your nominated account in seconds.
Are there any additional charges when I use Refundid?
Refundid is 100% free to use. You’ll just be required to cover the cost of your pre-paid return label – this will automatically be deducted from your refund total, so it’s super easy.
Please note: If Refundid identifies misconduct you may be charged a misconduct fee. You can read all about misconduct fees here.
What can I refund via Refundid?
You can return any eligible item with Refundid! If you are unsure about what you can and can’t return please check out our returns policy here.
Can I combine multiple orders for return-shipping with Refundid?
While you can use Refundid across multiple orders, you cannot return multiple orders within the same return parcel while using this service.